Overview
At Fathers and Kids, we strive to deliver your orders with efficiency and care. We understand the importance of timely deliveries and are committed to ensuring that your shopping experience with us is seamless from start to finish. Please read our shipping policy below for details on shipping times, costs, and other important information.
Shipping Destinations
We currently ship exclusively within Nigeria. If you have any questions about our shipping areas, please contact our customer service team for confirmation.
Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
Shipping costs are calculated based on the destination and weight of the package. Shipping charges for your order will be calculated and displayed at checkout.
Shipping Confirmation and Order Tracking
You will receive a shipping confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Shipping Address Accuracy
Please ensure that all shipping information is correct at the time of order. We cannot be responsible for delays or misdelivered packages due to incorrect addresses provided by the customer.
Shipping Restrictions
Certain items may have shipping restrictions based on destination and carrier availability. We will notify you promptly if there are any issues with your shipping address or item restrictions.
Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact our customer service team within 3 days of the estimated delivery date for assistance. We will work diligently to resolve the issue and ensure you receive your order.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team at [support@fathersandkids.ng] or [08099982277, 07045454514]. We are here to help and ensure your satisfaction with every purchase.
Thank you for choosing Fathers and Kids. We appreciate your business and are committed to providing you with the highest quality products and service.