At Fathers and Kids, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we’ve got you covered with our hassle-free return policy.
Returns and Exchanges:
3-Days Return Window: You have up to 3 days from the date of purchase to return or exchange your item(s).
Unworn and Unused Items: To be eligible for a return or exchange, the item(s) must be in their original condition, unworn, unused, and in the original packaging.
Easy Return Process: Initiating a return or exchange is simple. Contact our customer support team at [support@fathersandkids.ng] with your order number and details. We’ll guide you through the process and provide you with a return authorization.
Refund or Exchange: You can choose between a full refund to your original payment method or an exchange for a different size, color, or style. Please note that shipping fees are non-refundable.
Return Shipping:
Free Return Shipping (within Lagos State): Enjoy complimentary return shipping on all orders within Lagos State. We want your return experience to be as convenient as possible.
Refund Processing:
Prompt Refunds: Once your return is received and inspected, we will process your refund or exchange promptly. Refunds will be credited to the original payment method.
Notification: You will be notified via email once your return has been processed. Please allow a few business days for the refund to reflect in your account.
Important Notes:
Final Sale Items: Please note that items marked as “Final Sale” are not eligible for return or exchange.
Gift Returns: If you received an item as a gift, you can still return or exchange it. Please contact our customer support team for assistance.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
At Fathers and Kids, we value your satisfaction, and our return policy is designed to make your shopping experience worry-free. If you have any questions or need assistance, feel free to reach out to our dedicated customer support team.