FAQs
Everything You Need to Know About Shopping with Fathers and Kids
Common purchase queries answered
Orders and Shipping
Our store is located at 6 Osolo Way, Ajao Estate, Lagos.
[or] 110A Ago Palace Way Okota, Opposite Market Square, Lagos.
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you are ready to checkout, follow the prompts to enter your shipping and payment information.
If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to update your address before the order is shipped.
You will receive a shipping confirmation email with a tracking number once your order has shipped. You can use this tracking number to monitor the status of your delivery.
No, we do not store your credit card information. All payment details are processed securely and are not retained by us.
Yes, all our products are designed with safety in mind and meet the highest quality standards. We ensure that our products are free from harmful materials and are suitable for children.
Currently, we only ship within Nigeria.
Shipping costs are calculated based on the destination and weight of the package. Shipping charges for your order will be calculated and displayed at checkout.
Orders are processed within 1-3 business days. Delivery times vary based on the shipping method selected at checkout and the destination. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery.
We accept a variety of payment methods including credit/debit cards, bank transfers, and popular mobile payment options. All transactions are secure and encrypted for your safety.
If you need to swap an item
Returns and Exchanges
We accept returns and exchanges within 3 days of purchase, provided the items are unused, in their original packaging, and with all tags attached. Please contact our customer service team to initiate a return or exchange.
We apologize for any inconvenience caused by receiving the wrong item. Please contact our customer service team as soon as possible. Provide your order number and details of the incorrect item received. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item at no additional cost to you.
If your order arrived damaged, please contact our customer service team within 3 days of receiving your order. Provide your order number and detailed photos of the damaged items. We will assess the situation and arrange for a replacement or refund as soon as possible. Your satisfaction is our priority, and we are here to assist you with any issues you may encounter.
Please mail your authorized return to the following address:
Fathers and Kids
6 Osolo Way, Ajao Estate, Lagos.
[or] 110A Ago Palace Way Okota, Opposite Market Square, Lagos.
Make sure to include your order number and a copy of your return authorization email inside the package. If you have any questions, please contact our customer service team at support@fathersandkids.ng or 08099982277, 07045454514.
You can receive customer support by contacting our team via email at support@fathersandkids.ng or by phone at 08099982277, 07045454514. Our customer service representatives are available to assist you with any questions, concerns, or issues you may have. Additionally, you can reach out to us through our social media channels for prompt assistance. We are here to help and ensure your satisfaction with every purchase.
Yes, we offer the option to pre-order items that are currently sold out. If an item is available for pre-order, it will be clearly indicated on the product page. Simply select the pre-order option and proceed with your purchase as usual. You will receive a notification once the item is back in stock and ready to be shipped.